Terms & Condition

In tendering the shipment for carriage, the customer agrees to these terms and conditions of carriage and that this Air Waybill is NON-NEGOTIABLE and has been prepared by the customer on the customer's behalf by Zajel Courier Company LLC. As used in these conditions, Zajel Courier Company LLC includes Zajel Courier Company LLC., all operating divisions and subsidiaries of Zajel Courier Company LLC., and their respective agents, servants, officers and employees.

1. SCOPE OF CONDITIONS
These conditions shall govern and apply to all services prodded by Zajel Courier Company LLC. BY SIGNING THIS AIR WAYBILL THE CUSTOMER ACKNOWLEDGES THAT HE/SHE HAS READ THESE CONDITIONS AND AGREES TO BE BOUND BY EACH OF THEM. Zajel Courier Company LLC shall not be bound by any agreement which varies from these conditions, unless such agreement is in writing and signed by an authorized officer of Zajel Courier Company LLC. In the absence of such written agreement, these conditions shall constitute the entire agreement between Zajel Courier Company LLC and each of its customers. NO employee of Zajel Courier Company LLC shall have the authority to alter or waive these terms and conditions, except as stated herein.

2. Zajel Courier Company LLC'S OBLIGATIONS
Zajel Courier Company LLC agrees, subject to payment of applicable, rates and charges in effect on the date of acceptance by Zajel Courier Company LLC of a customer's shipment, to arrange for the transportation of the shipment between the locations agreed upon by Zajel Courier Company LLC and the customer. Zajel Courier Company LLC reserves the right to transport the customer's shipment by any route and procedure and by successive carriers and according to its own handling, storage and transportation methods.

3. SERVICE RESTRICTIONS
a) Zajel Courier Company LLC reserves the rights to refuse any documents or parcels from any person, firm or company at its own discretion.
b) Zajel Courier Company LLC reserves the right to abandon caniage of any shipment at any time after acceptance when such shipment could possibly cause damage or delay to other shipments, equipment or personnel, or when any such carriage is prohibited by law or is in violation of any of the mins contained herein.
c) Zajel Courier Company LLC reserves the right to open and inspect any shipment consigned by a customer to ensure that it is capable of carriage to the state or country of destination within the standard customs procedures and handling methods of Zajel Courier Company LLC. In exercising this right, Zajel Courier Company LLC does not warrant that any particular item to be carried is capable of carriage, without infringing the law of any country or state through which the item may be carried.

4. LIMITATION OF LIABILITY
Subject to Sections 5 and 6 hereof:
a) Zajel Courier Company LLC will be responsible for the customer's shipment only while it is within Zajel Courier Company LLC's custody and control. Zajel Courier Company LLC shedl not be liable for loss or damage of a shipment while reshipment is out of Zajel Courier Company LLC's custody or control. Zajel Courier Company LLC's LIABILITY IS IN ANY EVENT LIMITED TO ONE HUNDRED DIRHAMS (AED 100/=) or its equivalent per shipment unless a higher value is declared on the Air Waybill at the time of tender and an additional charge is paid for, as assessed and determined by Zajel Courier Company LLC, for each ONE HUNDRED DIRHAMS (AED100/-) or fraction thereof, by which the insured value designated by the customer on the Air Waybill exceeds ONE HUNDERED DIRHAMS (AED 100/-) per shipment.
b) Notwithstanding the foregoing, should the customer, at the time of tender, declare a higher value than One Hundred Dirhams (AED 100/O on the Air Waybill, Zajel Courier Company LLC's liability shall in any event be limited to the lower of the insured value of the amount of any loss or damage actually sustained by the customer.
c) The actual value of a shipment shall be ascertained by reference to its replacment, reconstitution or reconstruction value at the time and place of shipment, whichever is less, without reference to its commercial utility to the customer or to other items of consequential loss.
d) NOTWITHSTANDING ANY OF THE FOREGOING, THE MAXIMUM INSURED VALUE ON ANY SHIPMENT ACCEPTED BY Zajel Courier Company LLC IS TEN THOUSAND DIRHAMS (AED 10,000.00) AND IN NO EVENT SHALL THE LIABILITY OF Zajel Courier Company LLC EXCEED THAT AMOUNT.

5. CONSEQUENTIAL DAMAGES EXCLUDED
Zajel Courier Company LLC SHALL NOT BE LIABLE, IN ANY EVENT FOR ANY CONSEQUENTIAL OR SPECIAL OR INCIDENTAL DAMAGE OR OTHER INDIRECT LOSS HOWEVER ARISING, WHETHER OR NOT Zajel Courier Company LLC HAD KNOWLEDGE THAT SUCH DAMAGE MIGHT BE INCURRED INCLUDING, BUT NOT LIMITED TO LOSS OF INCOME, PROFITS, INTEREST, UTILITY OR LOSS OF MARKET.

6. LIABILITIES NOT ASSUMED
a) Zajel Courier Company LLC shag not be liable for any loss, damage, delay, misdelivery, nondelivery not caused by its own negligence, or for any loss, damage delay, misdefivery, or nondelivery caused by:
i) the Act, default or omission the shipper or consignee or any other party who claims an interest in the shipment.
ii.) the nature of the shipment or any defect, characteristic, or inherent vice thereof.
iii.) violation by the shipper or consignee of any term or condition stated herein incuding, but not limited to, improper or insufficient packing, securing, marking or addressing misdescribing the contents of any shipment or failure to observe any of these rules relating to the shipment not acceptable for transportation whether such rules are now or hereafter promulgated by Zajel Courier Company LLC.
iv.) Acts of God, perils of the air, public enemies, public authorities acting with actual or apparent authority or law, acts or omission of postal, customs or other government officials, riots, strikes or other local disputes, hazard incidents to a state of war, weather conditions, temperature or atmospheric changes or conditions, mechanical or other delay, of any aircraft used in providing transportation services or any other cause reasonably beyong the control of Zajel Courier Company LLC.
v.) Acts of omissions of any postal service, forwarder or any other entity to whom a shipment is tendered by Zajel Courier Company LLC for transportation, regardless of whether the shipper requested or had knowldge of such third party delivery requirement.
vi.) Electrical or magnetic injury, erasure, another such damage to electronic or photographic images or recordings in any form, or damage due to insects or vermin.
b) While Zajel Courier Company LLC will endeavor to exercise its best efforts to provide expeditious delivery in accordance with regular delivery schedules, Zajel Courier Company LLC will not under any circumstances be liable for delay in pickup, transportation or delivery of any shipment regardless of the causes of such delay.

7. MATERIALS NOT ACCEPTEABLE FOR TRANSPORT:
a) Zajel Courier Company LLC will notify customer from time to time as to certain classes of materials which are not accepted by Zajel Courier Company LLC for carriage. ft is the customer's responsibility to accurately describe the shipment on this Air Waybill and to ensure that no material is delivered to Zajel Courier Company LLC which has been declared to be unacceptable by Zajel Courier Company LLC. firearms bullion works of art negotiable instruments in bearer form
jewelry precious metal precious stones lewd, obscene or pomographic material
currency stamps deeds hazardous or combustible materials
cashier's cheques money orders traveler's cheques industrial carbons and diamonds
antiques plants animals

firearms
bullion
works of art
negotiable instruments in bearer form
jewelry
precious metal
precious stones
lewd, obscene or pomographic material
currency
stamps
deeds
hazardous or combustible materials
cashier's cheques
money orders
traveler's cheques
industrial carbons and diamonds
antiques
plants
animals

b) Zajel Courier Company LLC will not carry:
i. property, the carriage of which is prohibited by any law, regulation or state or local government of any country from, to or through which the property may be carried; and
c) In the event that any customer should consign to Zajel Courier Company LLC any such item, as described above, or any item which the customer has undervalued for customs purposes or misdescribed, whether intentionally or otherwise the customer shall indemnify and hold Zajel Courier Company LLC harmless from all claims, damages, fines and expenses arising in connection therewith, and Zajel Courier Company LLC shall have the right to abandon such property and/or release possession of said property to any agent or employee of any national or local government claiming jurisdiction over such materials. Immediately upon Zajel Courier Company LLC's obtaining knowledge that such materials infringing these conditions have been turned over to Zajel Courier Company LLC for transport. Zajel Courier Company LLC shall be free to exercise any of its rights reserved to it under this section without incurring liability whatsoever to the customer.

8. PACKAGING AND ADDRESSING
The packaging of the customer's documents or goods for transportation is the customers sole responsibility, including the placing of the goods or documents in any container which may be supplied by the customer to Zajel Courier Company LLC. Zajel Courier Company LLC accepts no responsibility for loss or damage to documents or goods caused by inadequate or inappropriate packaging. It is the sole responsibility of the customer to address adequately each consignment of documents or goods to enable effective delivery to be made. Zajel Courier Company LLC shall not be liable for delay in forwarding or delivery resulting term the customer's failure to comply with its obligations in this respect.

9. NEGLIGENCE
The customer is liable for all loses, damages and expenses arising as a result of its falure to comply with its obligations under this agreement as a result of its negligence.

10. CHARGES
Any rates quoted by Zajel Courier Company LLC for cordage are indusive of local airport taxes, but exclusive of any added taxes, duties, levies, imposts, deposits or outlays incurred in respect of carriage of the customer's goods. Should the customer indicate by endorsement in the space, provided on the Air Waybill that the receiver shall be liable for any customs duty, the customer shall be liable for such customs duty in the event of a default in payment by the receiver. Zajel Courier Company LLC will not be liable for any penalties imposed or loss or damage, incurred due to the customer's documents or goods being impounded by customs or similar authorities and the customer hereby indemnifies Zajel Courier Company LLC against such penalty or loss.

11. PROPERTY
Zajel Courier Company LLC will only carry documents or goods which are the property of the customer and the customer warrants that it is authorized to accept and is accepting these conditions not only on behalf of itself but as agent and on behalf of all other persons who are or may hereafter be interested in the documents or goods. The customer hereby undertakes to indemnity Zajel Courier Company LLC against any damages, costs and expenses resulting from any breach of this warranty.

12. CLAIMS
ANY CLAIMS AGAINST Zajel Courier Company LLC MUST BE SUBMITTED IN WRITING TO THE OFFICE OF Zajel Courier Company LLC NEAREST THE LOCATION WHERE THE SHIPMENT WAS ACCEPTED, WITHIN SIXTY (60) DAY OF THE DATE OF ACCEPTANCE BY Zajel Courier Company LLC. Notwithstanding any of the foregoing, no claim for loss or damages will be entertained until! all transportation charges have been paid.

13. NON-DELIVERY OF SHIPMENT
Notwithstanding the shipper's instruction to the contrary, the shipper, shall be liable for all costs and expenses related to the shipment of the package, and for costs incurred in either returning the shipment or warehousing the shipment pending desposifion.

14. INSURANCE
a) Zajel Courier Company LLC maintains cargo liability insurance to the full extent of the liability offered to the shipper.
b) At the request of the shipper and upon payment therefore at the then prevailing rates, Zajel Courier Company LLC will arrange insurance coverage on behalf of the shipper in an amount not exceeding Ten Thousand Dirhams (AED 10,000.00).
c) The insurance cover shall be govemed by all the terms and conditions contained in the policy of insurance issued by the insurance carrier. A certificate evidencing such insurance will be made available to the shipper.
d) CONSEQUENTIAL DAMAGES AND LOSS OR DAMAGE RESULTING FROM DELAYS IN TRANSPORTATION ARE NOT COVERED BY ANY SUCH POLICY OF INSURANCE

15. WARSAW CONVENTION
"Where the rules relating to liability established by the warsaw convention or the cmr convention apply, the carrier's liability is governed by and shall be limited in accordance with such rules. Subject to applicable law, where the warsaw convention or the cmr convention do not apply, liability to loss or damage is govemed by these terms & conditions and shall be limited to proven damages unto an amount not exceeding AED 100/. shipment."

16. CANCELLATION POLICY
If shipper has prepared the AWB and needs to cancel before shipping then there won’t be any charges applicable.

If shipper cancels the shipment after handing over the shipment then Zajel Courier Company LLC might apply local pickup charges depending on the pickup location & package size.

Customer can cancel shipment before its been dispatched from our office for further connections or for delivery. refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.

17. PAYMENT CONFIRMATION
Customer will receive the payment confirmation vis SMS / Email within 24 hours of making such payment.

18. REFUND POLICY
This Refund Policy, if available (customers should check with Zajel Courier Company LLC for details), can be suspended, modified or revoked by Zajel Courier Company LLC at its sole discretion without notice to either the Sender or Recipient.

In order to qualify for a refund or credit the following limitations apply:
1)Where Customs or other regulatory clearances are delayed due to inspection or sampling requirements, or due to Sender's errors or omissions in documentation or the processing of a Package is delayed due to Zajel Courier Company LLC compliance with aviation or other security requirements, the Delivery Commitment Time is modified by adding one Business Day for each day (or part thereof) that such clearances are delayed;
2)For invoiced Shipments and for Shipments sent using an automated shipping device, Zajel Courier Company LLC must receive notification in writing of a Service Failure within 15 days from the invoice date. The Sender must furnish with the proof of its payment the invoice number to which the payment applies. If an invoice is not paid in full, the reason for each unpaid charge must be noted with its (Air) Waybill or Package tracking number;
3)For Shipments not invoiced by Zajel Courier Company LLC (whether paid by cash, check, money order, credit card or otherwise) the Sender must notify Zajel Courier Company LLC in writing of a Service Failure within 15 days after the date of Shipment;
4)Notification must include the Zajel Courier Company LLC Account Number, if any, the (Air) Waybill or Package tracking number, the date of shipment and complete and accurate Recipient information;
5)A Service Failure will not be deemed to have occurred if within 30 days after Zajel Courier Company LLC is notified, it furnishes proof either of timely delivery consisting of the date and time of delivery and name of the person who signed for the Shipment, or service exception information reflecting that the failure to timely deliver resulted from any term permitting extension of time for delivery herein or circumstances.
6)Only one refund or credit is permitted per Package. If a Service Failure occurs for any Package within a multiple package Shipment, a refund or credit will be given only for the proportion of the Transportation Charges applicable to that Package;
7)A refund or credit will be given only if complete and accurate Recipient information was provided at the time of shipment. Complete Recipient information must be provided on either the (Air) Waybill or through an automated shipping device
8)A refund or credit will not be given to Shipments delayed due to incorrect or incomplete addresses or to the unavailability or refusal of a person to accept delivery, whether or not the Package is returned to the Sender, or sign for the Package or by reason of any term permitting extension of time for delivery
9)This refund applies only to Transportation Charges and does not apply to duties, taxes or declared value charges or any other Charges and/or loss or damage suffered by either the Sender or the Recipient;
10)A refund or credit will not be given to customers if incorrect Package tracking numbers are applied to the subject Package or Shipment;
11)A Service Failure will not be deemed to have occurred if a "bill to" Zajel Courier Company LLC Account Number was provided at the time of shipment that was not in good credit standing and the Package was held until alternate payment arrangements were secured. For purposes of this provision, "in good credit standing" shall mean that (1) payment on the Zajel Courier Company LLC Account is current, (2) the Zajel Courier Company LLC Account is not in "cash only" status, and (3) for commercial or business Zajel Courier Company LLC Accounts, the balance does not exceed the credit limit established by Zajel Courier Company LLC.
12)This refund does not apply to undeliverable or returned Shipments or any Shipment containing dangerous goods or dry ice;
13)This refund does not apply to delays in delivery caused by adherence to Zajel Courier Company LLC policies regarding the payment of duties and taxes prior to customs clearance or at delivery;
14)Credits for Transportation Charges will be applied to the payer’s account only and refunds will be made payable to the payer only;
15)A credit or refund under this policy will be applied only against the Transportation Charges for the Shipment giving rise to the credit;
16)An exact Delivery Commitment Time can be obtained only by contacting Customer Service and supplying the following information:
i)Commodity being shipped;
ii)Date of the shipment;
iii)Exact destination;
iv)Weight of the Shipment;
v)Value of the Shipment;

Any transit time published in the ccs-uae.com or elsewhere or quoted by Customer Service without the above five required facts, is only an estimate and is not a stated Delivery Commitment Time. Zajel Courier Company LLC records regarding quoted delivery times will constitute conclusive proof of any such quotes;
1)This refund for Shipments destined for our extended service areas applies only to the portion of the transportation provide directly by Zajel Courier Company LLC
2)Holidays at the pick up location and/or at the destination location will affect transit times. Deliveries normally scheduled to be made on the day of holiday observance will be rescheduled for delivery on the next Business Day. The Delivery Commitment Time will be extended for a period equal to the length of the holiday;
3)The quoted Delivery Commitment Time may be changed for many reasons including without limitation the following: flight delays or cancellations due to air traffic control, weather or mechanical problems. If the Delivery Commitment Time is changed the refund will only be applicable to the latest quoted Delivery Commitment Time.
4)This refund does not apply to all Shipments, in particular B2C Shipments, in respect of which the Recipient has provided Zajel Courier Company LLC with specific delivery instruction.
Refund will be done only through original mode of payment.

19. DELIVERY POLICY
Zajel Courier Company LLC may deliver a shipment to the receiver or to any other person appearing to have authority to accept delivery of the shipment on the receiver’s behalf (such as persons at the same premises as the receiver). If no such person is available, the package may be left in the receiver’s letter box, if suitable, or delivered to a neighbor, unless the shipper has excluded such delivery options by using the applicable additional service.

The receiver shall be informed of any alternate delivery arrangements once communication is established

Notwithstanding the previous paragraph, and unless otherwise agreed with the shipper, Zajel Courier Company LLC may apply any alternative delivery methods chosen by the receiver in accordance with the Service Terms or any other agreement between Zajel Courier Company LLC and the receiver. Such alternative delivery methods include, without limitation, redirecting delivery of a package to an alternate address authorizing the driver to leave a package at the receiver’s premises, modifying a service selected by the shipper or rescheduling delivery. The shipper also agrees the receiver may receive delivery information regarding a package. The shipper expressly waives any claim it may have against Zajel Courier Company LLC arising from Zajel Courier Company LLC following any such instructions provided by the receiver.

Zajel Courier Company LLC may use an electronic device to obtain proof of delivery and the shipper agrees that it will not object to Zajel Courier Company LLC relying on a printed copy of this as evidence merely on the grounds that the information concerned is obtained and stored in electronic form.

Save where Convention Rules or other mandatory national laws require otherwise, Zajel Courier Company LLC accepts no responsibility in any circumstances to suspend carriage, redirect delivery (whether to a different receiver or address from that named on the Waybill) or return a shipment to its shipper and, in the event that it should attempt but fail to do so, shall have no liability for any losses thereby occasioned.

THIS IS A NON NEGOTIABLE AIRBILL. ALL SERVICES PROVIDED ARE SUBJECT TO THE TERMS AND CONDITIONS MENTIONED ABOVE. BY SIGNING / GENERATING THIS AIR WAYBILL, THE SHIPPER ACKNOWLEDGES THAT HE/SHE HAS READ THESE CONDITIONS AND AGREES TO BE BOUND BY EACH OF THEM. Zajel Courier Company LLC'S LIABILITY IS LIMITED TO US$ 100/-, IN TENDERING THIS SHIPMENT SHIPPER AGREES THAT Zajel Courier Company LLC SHALL NOT BE LIABLE FOR SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING FROM THE CARRIAGE HEREOF, Zajel Courier Company LLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED WITH RESPECT TO THIS SHIPMENT.

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